Refund policy

Product Return Policy

At MADGOLF CANADA, we want to ensure that you're completely satisfied with your product purchase. If for any reason you need to return or exchange a product, please review our return policy below:

1. Returns and Exchanges Eligibility:

  • Products can be returned or exchanged within 30 days from the date of purchase.
  • Items must be in new, unused condition with all original tags and packaging intact.
  • We reserve the right to refuse returns or exchanges for items that show signs of use, wear, alteration, or damage.

2. Return Process:

  • To initiate a return or exchange, please contact our customer service team at madgolfcanada@gmail.com to obtain a Return Authorization (RA) number.
  • Pack the item securely in the original packaging or a suitable equivalent.
  • Clearly mark the RA number on the outside of the package.
  • Include a copy of the original purchase receipt or order confirmation inside the package.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item is being returned due to a defect or error on our part.
  • We recommend using a trackable shipping method to ensure the safe delivery of your return.

4. Refunds:

  • Refunds will be issued to the original form of payment within 5 business days after we receive the returned item. Please note that it might take a few additional days for the refund to reflect in your account.
  • If the item was purchased using a gift card or store credit, the refund will be issued in the form of store credit.

5. Exchanges:

  • If you wish to exchange the product for a different size, color, or style, please indicate your preference when requesting the Return Authorization (RA) number.
  • Exchanges are subject to availability. If the requested item is not available, we will process a refund instead.

6. Final Sale Items:

  • Products marked as "final sale" cannot be returned or exchanged unless they are damaged or defective.

7. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions on how to proceed with a return or exchange.

Please note that this return policy is subject to change without prior notice. For the most up-to-date information or if you have any questions, please don't hesitate to contact our customer service team at madgolfcanada@gmail.com